Last updated: 8 August 2026
Lavender Health Care Pvt Ltd (“Lavender”, “we”, “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit lavenderhealthcare.com, contact us, create an account, request a quotation, book an enquiry, or purchase products through our website.
1. Information we collect
- Identity and contact information: name, email address, telephone number, billing address and delivery address.
- Account information: username, password stored in protected form, and account preferences.
- Order and transaction information: products ordered, amount, payment status, invoices, delivery details, returns and customer-service history.
- Enquiry information: information you provide when asking about products, institutional supplies, campaigns, conferences, digital-health solutions, or aesthetic and wellness services.
- Technical and usage information: IP address, browser and device information, pages visited, cookies, and security or diagnostic logs.
Please do not send medical records, diagnostic reports, or other sensitive health information through general website or email enquiries unless we specifically request it and provide an appropriate secure method.
2. How we use information
- To operate the website and provide requested products or services.
- To create and manage customer accounts, orders, payments, shipping, returns and support.
- To respond to enquiries and prepare quotations or proposals.
- To send essential service messages, including order confirmations, delivery updates and security notices.
- To prevent fraud, misuse and security incidents, and to maintain records required for accounting, tax, regulatory and legal purposes.
- To improve website performance and customer experience.
- To send promotional communications only where permitted and with an option to unsubscribe.
3. Payments
Online payments may be processed by third-party payment providers, including Razorpay when enabled. Payment providers process payment information under their own terms and privacy policies. Lavender does not intend to store complete card details, UPI credentials, PINs or one-time passwords on this website.
4. Cookies and similar technologies
We and our service providers may use cookies and similar technologies that are necessary for shopping-cart, checkout, account, security and website functions. Optional analytics or marketing technologies, if introduced, may collect information about use of the website. You can control cookies through your browser, although disabling essential cookies may prevent parts of the site from working properly.
5. When we share information
We may share relevant information with service providers that help us operate the website and fulfil requests, such as website hosting, payment processing, courier and logistics partners, email delivery, customer support, analytics, security, accounting and professional advisers. We may also disclose information where required by law, to protect rights or safety, in connection with a business reorganisation, or with your direction or consent. We do not sell personal information.
6. Data retention
We retain personal information only for as long as reasonably needed for the purposes described above, including fulfilment, customer service, warranty or returns, fraud prevention, accounting, tax, regulatory and legal requirements. Retention periods vary according to the type of record and applicable obligations. Information may be deleted or anonymised when it is no longer required.
7. Security
We use reasonable administrative, technical and organisational safeguards appropriate to the nature of the information. However, no internet transmission or storage system can be guaranteed to be completely secure. Never send passwords, payment PINs or one-time passwords by email or through a general enquiry.
8. Your choices and requests
Subject to applicable law, you may ask us to access, correct, update or delete personal information associated with you, withdraw consent where processing depends on consent, or raise a privacy concern. We may need to verify your identity and may retain information where required by law or for legitimate record-keeping.
To make a privacy request, email info@lavenderhealthcare.com. Please use the subject line “Privacy Request” and do not include passwords, payment credentials or unnecessary medical information.
9. Children’s privacy
The website is intended for adults. A parent, guardian, school or authorised institution should provide or approve information relating to a child. We do not knowingly seek to collect children’s personal information directly for marketing purposes.
10. Third-party links and services
The website may link to or use third-party services. Their privacy practices are governed by their own notices, and we encourage you to review them before providing information.
11. International processing
Some technology or service providers may process information outside your state or country. Where this occurs, we take reasonable steps appropriate to the service and applicable requirements.
12. Changes to this policy
We may update this Privacy Policy when our practices, services or legal obligations change. The revised version will be posted on this page with an updated date.
13. Contact us
Lavender Health Care Pvt Ltd
B6/49, Safdarjung Enclave
New Delhi – 110029, India
Email: info@lavenderhealthcare.com