Last updated: 8 August 2026
This Refund & Returns Policy applies to eligible purchases made from Lavender Health Care Pvt Ltd (“Lavender”, “we”, “us” or “our”) through lavenderhealthcare.com. It should be read with our Terms & Conditions and Shipping Policy.
1. Report an issue within 48 hours
If an item arrives damaged or incorrect, email info@lavenderhealthcare.com within 48 hours of delivery. Include your order number, item name, a description of the issue, and clear photographs or video of the item and packaging where reasonably available. Do not send an item back before we provide return instructions.
2. Eligible issues
Subject to verification and applicable law, a replacement or refund may be considered where the item arrived damaged or the wrong item or quantity was supplied, provided the issue is reported within 48 hours of delivery. Nothing in this policy limits any remedy required under applicable consumer-protection law.
3. Change-of-mind returns
We do not accept returns because a customer changes their mind, no longer wants an item, or orders the wrong product, size, specification or quantity. Please review product information and order details carefully before checkout. This does not affect rights that cannot lawfully be excluded.
4. Non-returnable or restricted items
Except where an item is damaged, incorrect or a remedy is required by law, returns are not accepted for:
- opened, used or tampered healthcare, hygiene, personal-care or wellness products;
- products with broken hygiene seals or compromised sterile packaging;
- consumables, perishable or temperature-sensitive products;
- customised, personalised, specially procured or made-to-order products;
- items damaged through misuse, improper storage, installation or failure to follow instructions;
- clearance or final-sale items where the restriction was disclosed before purchase, to the extent permitted by law; and
- services, digital work or institutional orders governed by a separate written agreement.
5. Safety
Do not use a product that appears damaged, opened, contaminated, expired or unsafe. Retain the product, packaging, batch or serial information, invoice and delivery materials while we assess the issue. Do not return sharps, biohazardous, contaminated or otherwise unsafe items unless we provide specific safe-handling instructions.
6. Review and verification
We may request reasonable supporting information and inspect a returned item to verify its identity, condition, completeness, serial or batch information, and the reported issue. A return shipment or courier receipt does not by itself confirm replacement or refund approval.
7. Return shipping
Where we confirm that an item supplied was damaged or incorrect, we will provide an appropriate remedy and address reasonable return arrangements as required by applicable law. Please use the return method communicated by us and retain proof of dispatch.
8. Replacements and refunds
Depending on the circumstances, stock and applicable law, the remedy may be replacement, partial refund or refund. We will notify you after reviewing the claim and any returned item.
9. Refund method and timing
Approved refunds will ordinarily be initiated to the original payment method. Bank, card-network and payment-provider processing times are outside our direct control. Shipping charges, payment fees or other amounts will be refunded where required by law or expressly confirmed by us.
10. Cancellations
Customer cancellations are not accepted once an order has been placed. Please review product details, quantities, delivery information and payment details carefully before checkout. If Lavender cannot fulfil or must cancel an accepted order after receiving payment, an appropriate refund will be initiated to the original payment method. Nothing in this section limits any right or remedy that cannot lawfully be excluded.
11. Institutional and service engagements
Returns, cancellations, milestones and refunds for bulk procurement, institutional supplies, campaigns, conferences, digital-health work, and aesthetic or wellness services may be governed by the relevant quotation, proposal or separate written agreement.
12. Consumer rights
Nothing in this policy excludes or limits rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.
13. Contact us
Lavender Health Care Pvt Ltd
B6/49, Safdarjung Enclave
New Delhi – 110029, India
Email: info@lavenderhealthcare.com