Last updated: 8 August 2026
This Shipping Policy explains how Lavender Health Care Pvt Ltd (“Lavender”, “we”, “us” or “our”) handles delivery of orders placed through lavenderhealthcare.com.
1. Delivery area
Our online store currently accepts orders for delivery within India only. We do not currently offer international checkout or shipping. Institutional, bulk or special-location enquiries may be assessed separately and do not constitute an accepted order until confirmed in writing.
2. Order processing
Orders are processed after successful payment verification and any checks reasonably required for stock, address, product suitability, fraud prevention or regulatory compliance. Customer cancellations are not accepted once an order has been placed, so please review all order and delivery details before checkout. Processing and dispatch may be affected by product availability, quantity, destination and public holidays. If Lavender cannot fulfil an order, we will address any payment received in accordance with our Terms & Conditions and applicable law.
3. Shipping charges
Shipping charges are calculated and displayed at checkout. Charges may depend on destination, weight, dimensions, order value, courier availability and special handling requirements. Bulk or institutional orders may require a separate quotation.
4. Delivery estimate
Orders are normally expected to be delivered within 3–7 business days after order confirmation. This is an estimate, not a guarantee. Delivery may be delayed by remote-location serviceability, courier operations, weather, public holidays, transport disruption, regulatory checks, supply interruptions or events beyond reasonable control. We will provide tracking or dispatch information when available and take reasonable steps to communicate material delays known to us.
5. Address and contact details
Please provide a complete and accurate delivery address, PIN code, recipient name and reachable contact details. Customers are responsible for reviewing these details before placing an order. Contact us promptly if a correction is required; changes may not be possible after dispatch. Additional charges caused by an incorrect or incomplete address, refused delivery or repeated failed delivery may be payable by the customer where permitted by law.
6. Delivery and inspection
Please inspect the outer package at delivery. If it is visibly damaged, tampered with, leaking or materially compromised, record the condition where practicable. After opening, check that the correct products and quantities were received. Keep the packaging, invoice and labels while an issue is being assessed.
7. Damaged or incorrect items
If an item arrives damaged or incorrect, email info@lavenderhealthcare.com within 48 hours of delivery with the order number, a description of the issue, and clear photographs or video where reasonably available. We will review the matter under our Refund & Returns Policy and applicable law. Do not use a product that appears damaged, opened, contaminated, expired or unsafe.
8. Failed or refused delivery
If delivery cannot be completed, the courier may make another attempt, contact the recipient or return the parcel to us. Any reshipment or refund will depend on the reason, product condition, courier charges, our Refund & Returns Policy and applicable law.
9. Healthcare and restricted products
Certain healthcare, hygiene, personal-care, temperature-sensitive, fragile, customised or regulated products may require special packaging, handling, verification or delivery restrictions. Availability for delivery does not replace the need to follow product labels, warnings, professional advice or applicable regulatory requirements.
10. Consumer rights
Nothing in this policy limits rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.
11. Contact us
Lavender Health Care Pvt Ltd
B6/49, Safdarjung Enclave
New Delhi – 110029, India
Email: info@lavenderhealthcare.com